Last Updated: October 15, 2025
At Lexovian, we take pride in providing high-quality Smart Security Camera Systems designed to protect your home and business with confidence. Your satisfaction is important to us, and we strive to make every shopping experience safe and worry-free. This Refund & Return Policy explains how we manage product returns, exchanges, and refunds for purchases made on lexovian.com.
We want you to be fully satisfied with your Lexovian smart camera system. Returns are accepted under the following conditions:
The product must be unused, in its original packaging, and in the same condition as received.
Return requests must be made within 30 days of delivery.
Proof of purchase (such as an order number or invoice) is required for all return requests.
Please note that installed or modified security devices may not be eligible for return.
For security and safety reasons, certain items cannot be returned, including:
Opened or installed Lexovian Smart Security Cameras
Accessories damaged after delivery
Clearance, promotional, or final sale items
If you are unsure whether your smart camera system qualifies for return, please contact our customer support team before shipping it back.
Once your returned product is received and inspected, Lexovian will send you an email notification confirming the status of your refund.
Approved refunds will be credited to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is a result of our error (such as a defective or incorrect product).
We’re happy to replace items that arrive defective, damaged, or incorrect.
If you experience an issue with your Lexovian Smart Security Camera System, please contact us at support@lexovian.com
with your order number and photos of the product.
Customers are responsible for return shipping costs unless the product is defective or shipped incorrectly.
We recommend using a trackable courier service and keeping proof of shipment. Lexovian is not responsible for lost or undelivered return packages.
If your Lexovian Smart Security Camera arrives damaged or isn’t functioning properly, notify us within 7 days of receiving your order.
Provide your order number, images of the damage, and a brief description of the issue. We’ll arrange for a replacement or refund after verification.
You may cancel your order within 24 hours of purchase if it hasn’t been shipped. Once the order has been dispatched, it will fall under our standard return process.
For any questions about returns, refunds, or exchanges, please contact our support team.
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📞 Phone: (657) 208-2219
📧 Email: support@lexovian.com
At Lexovian, we’re committed to providing reliable Smart Security Camera Systems and dedicated support to keep your property safe and secure.
