At Lexovian LLC, accessible at https://www.lexovian.com, we are committed to protecting the privacy and security of your personal data. While our operations are based in the United States, we also adhere to the principles of the General Data Protection Regulation (GDPR) for any personal data collected from individuals within the European Union (EU) and European Economic Area (EEA), ensuring that your rights are respected regardless of your location. This statement outlines our privacy practices and GDPR compliance measures.

1. Data We Collect and Why

We collect personal data primarily to process your orders, provide customer support, and improve your shopping experience. The types of data collected and their purposes include:

Order Information: When you make a purchase, we collect your name, shipping and billing addresses, email address, and phone number. This information is essential for processing orders, shipping products, sending updates, and managing returns.

Payment Information: We do not store credit card details directly. Payments are securely processed by trusted third-party payment processors such as Visa, Mastercard, Amex, PayPal, and Stripe. These processors handle your payment data according to their own privacy policies and industry standards.

Customer Service Communications: Communications via email at support@lexovian.com or phone at +1 606-864-5598 may be recorded to assist you and improve our services.

Website Usage Data: We use technologies like cookies to understand website interaction. This includes your IP address, browser type, and pages visited, helping us optimize our website and browsing experience.

2. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contract: Processing is necessary to fulfill our contractual obligations, such as processing orders, managing shipments, and handling returns.

Legitimate Interests: We may process your data to improve our business operations, enhance website security, improve product offerings, and provide efficient customer support.

Consent: Where required, we obtain explicit consent for specific activities, such as marketing communications. You may withdraw consent at any time.

3. How We Use Your Data

Your data is used to:

  • Process and fulfill orders for security cameras and surveillance products.

  • Communicate regarding purchases, inquiries, and customer service needs.

  • Enhance website functionality and services.

  • Detect and prevent fraudulent transactions.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with trusted third parties only when necessary to provide services, under strict data protection agreements:

  • Payment Processors: To securely process payments.

  • Shipping Providers: To deliver orders efficiently.

  • Analytics Providers: To understand website usage and improve our site (data is anonymized or aggregated).

  • Legal Compliance: When required by law or valid legal requests.

All third parties are contractually obligated to protect your data according to GDPR standards and are prohibited from using your personal data for other purposes.

5. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and restricted access. Our e-commerce platform, WooCommerce, also employs its own security protocols.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For example, order data is retained to manage returns, warranties, or legal obligations.

7. Your Rights Under GDPR

If you are within the EU/EEA, you have the following rights:

  • Right to Access: Request copies of your personal data we hold.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Limit the processing of your data under certain conditions.

  • Right to Object to Processing: Object to the processing of your data under certain conditions.

  • Right to Data Portability: Request that your data be transferred to another organization or to you directly.

  • Right to Withdraw Consent: Withdraw consent for processing data at any time.

  • Right to Lodge a Complaint: File a complaint with a supervisory authority in your country if GDPR rights are violated.

8. International Data Transfers

As Lexovian LLC is based in the United States (114 Childers Dr, London, Kentucky 40741, US), your data will be processed and stored in the US. When transferring data outside the EU/EEA, we ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your personal data.

9. Contact Us for GDPR or Privacy Matters

If you have questions about this GDPR compliance statement, wish to exercise your data protection rights, or have privacy concerns, please contact us:

  • Business Name: Lexovian LLC

  • Email: support@lexovian.com

  • Phone: +1 606-864-5598

  • Address: 114 Childers Dr, London, Kentucky 40741, United States

  • Customer Service Hours: Monday–Friday, 9AM–5PM EST

We are committed to addressing your concerns and providing all necessary information in an accessible format.